privacy policy

Welcome to EMG. We are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect from you while you use our website, how we use that information, and the steps we take to ensure that it is protected.

What information do we collect?

We collect both “Personal Information” and “Non-Personal Information” about our users. Personal Information includes, but is not limited to, your name, email address, and telephone number, which can be used to identify you. Non-Personal Information includes data that does not directly reveal your identity, such as website usage data and preferences.

Directly from you: When you sign up for our services, subscribe to our newsletter, or interact with our website.
‍Automatically through technology: When you visit our website, we may collect information via cookies and similar technologies.

How do we use your information?

We use the information we collect for several purposes, including:
To provide and maintain our services, to improve our website and services, to communicate with you, including responding to your inquiries, to conduct research and analytics, to comply with legal obligations.

 
 

What are your privacy rights?

Depending on your location, you may have certain rights under applicable data protection laws, including:
– The right to access, update, or delete the information we have on you.
– The right to opt-out of the sale of personal information.
– The right to withdraw your consent at any time where EMG relied on your consent to process your personal information.

How do we keep your information safe?

At EMG, we prioritize the security of your personal information. We implement a variety of security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include advanced encryption technology, secure server configuration, and strict access controls that limit who can access your information and under what circumstances. Our security protocols are regularly updated and tested to enhance their effectiveness and to address emerging security challenges. Despite our efforts, no security system is impenetrable, and we therefore continually assess and update our security practices to ensure the highest level of protection for your data.

Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, EMG Heating & Air will text you about your service request, including scheduling, appointment reminders and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also call us at (682) 286-3985.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.